Shipping Policy

Last Updated: July 2026

At Zentique, we are committed to providing a smooth, fast, and reliable shopping experience across the United Arab Emirates. Please read our shipping policy below before placing your order.

Shipping Coverage

We currently deliver to all over UAE.

Free Shipping

We are pleased to offer FREE shipping on all orders across the UAE. There are no hidden shipping charges.

Order Processing

• Orders are processed within 24 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We work with trusted courier partners to ensure quick delivery.

• Dubai & Sharjah: 1–2 Business Days
• Other Emirates: 2–4 Business Days

Delivery times may vary slightly during public holidays, promotional sales, or due to unforeseen circumstances. Clear shipping timelines help customers know what to expect.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout the UAE for your convenience.

Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details (where available) so you can monitor your delivery.

Incorrect Address

Please make sure your shipping address and contact number are accurate when placing your order. Zentique is not responsible for delays caused by incorrect or incomplete delivery information.

Delivery Attempts

If our courier is unable to deliver your package after multiple attempts, the order may be returned to us. Our customer support team will contact you to arrange redelivery if applicable.

Damaged or Missing Items 

If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order. We will investigate the issue and provide a suitable resolution.

Questions?

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Zentique—your trusted destination for Health & Beauty, Home & Kitchen, Car Accessories, Toys, Fashion, and Lifestyle Essentials.